Shipping

At Blankozy™, we know you are excited to get cozy. That’s why we work hard to process your order as quickly as possible and ensure it arrives safely at your doorstep.

1. Order Processing
We value speed. All orders are processed and dispatched within 24-48 hours (excluding weekends and holidays). You will receive a confirmation email as soon as your order has been shipped.

Note: During high-volume periods (like our Winter Sale), processing may take up to 72 hours. We appreciate your patience!

2. Shipping Times & Costs
We are proud to offer Free Express Shipping on all orders within the EU.

  • Netherlands & Belgium: 4 - 10 Business Days

  • Rest of Europe (EU): 5 - 12 Business Days

  • United Kingdom: 5 - 12 Business Days

  • United States / Canada: 6 - 14 Business Days

  • Rest of World: 7 - 15 Business Days

These are estimated delivery times. While we do our best to meet them, external factors (such as customs delays or weather conditions) may occasionally cause small delays.

3. Order Tracking
Yes, you can follow your Blankozy™ every step of the way! Once your order is shipped, you will receive an email with your personal Track & Trace number.

Please allow 1-2 days for the tracking information to update in the system after receiving your dispatch email.

4. Incorrect Address
It is the customer's responsibility to ensure the shipping address is correct. If you made a mistake, please email us immediately at support@blankozy.com. If the order has already been processed, we may not be able to change the destination and cannot be held responsible for misdelivered packages.

5. Lost or Damaged Packages
If your package arrives damaged, you must contact us within 48 hours of delivery with clear photos of both the damage and the packaging. We reserve the right to assess the damage before offering a solution.

For packages marked as "delivered" but not received: Please check around your property and with neighbors first. If it is still missing, we will open an official investigation with the shipping carrier. Refunds or replacements for lost packages will only be issued after the carrier concludes their investigation confirming the package was lost in transit.

Contact Us
If you have any questions about our returns policy, please contact us via our contact page.